AckordAckord

API reference

Max desks get an API key. The key sends the same claims the desk sends, and the same objects over MCP. Create it under Settings.

Auth

Send the key as Authorization: Bearer. The key is on Max only. Base URL is https://ackord.app.

Authorization: Bearer ack_...

Incidents

GET /api/incidents lists named incidents. POST /api/incidents creates one. Fields: customer_email, title, sla_clause.

POST /api/incidents
Content-Type: application/json

{
  "customer_email": "[email protected]",
  "title": "INC-1234 API latency, 7 Sep 2026",
  "sla_clause": "Clause 3.2 - Availability"
}

GET /api/incidents/{id} reads one. POST /api/incidents/{id}/quote writes an SLA quote. Fields: downtime_minutes, monthly_fee or monthly_fee_cents, percent_per_hour. A quote does not issue a credit note.

List claims

GET /api/claims. Optional query status=waiting_ack, settled, or disputed. Default is all.

GET /api/claims?status=waiting_ack

Read one claim

GET /api/claims/{id}

Create a claim

POST /api/claims. Fields: customer_email, incident, sla_clause, and amount or amount_cents. Amount is a decimal string such as 2400.00. amount_cents is an integer.

POST /api/claims
Content-Type: application/json

{
  "customer_email": "[email protected]",
  "incident": "INC-1234 API latency, 7 Sep 2026",
  "sla_clause": "Clause 3.2 - Availability",
  "amount": "2400.00"
}

Response

Create returns 201 and the claim, including magic_token so you can open /c/{token}. You may pass incident_id to attach an existing incident. Status labels are Pending, Confirmed, or Disputed. waiting_ack is Pending. settled is Confirmed.

Ledger and audit

GET /api/ledger lists credit-note lines. GET /api/audit?incident_id= lists mailbox, IP, and actions for that incident.

MCP

POST /mcp with the same Bearer key. JSON-RPC methods: initialize, tools/list, tools/call. Tools wrap incidents, SLA quotes, claims, ledger, and audit.

POST /mcp
Authorization: Bearer ack_...
Content-Type: application/json

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/list"
}

Notes