Credit that closes a named incident
Stop chasing ack in Slack. Send the credit. Your customer confirms or disputes by magic link.
One incident. One claim. Confirm or Dispute on one page.
Ackord
01
Create a claim for the incident.
02
Customer-admin gets a magic link.
03
They confirm or dispute on one page.
04
Confirmed stays Confirmed. Disputed issues no credit.
Features
Ackord is a vendor desk for commercial service credits. One named incident. One claim. Confirm or Dispute on one page.
Named incident
Every credit names one incident and the SLA clause it sits against.
Magic link
The customer-admin opens one link. No customer password. No Slack chase.
Confirm or Dispute
Confirmed stays Confirmed. Disputed issues no credit.
Vendor desk
Claims, customers, and settings in one dark desk. Export CSV on Plus.
Pro, Plus, Max
Three plans. Max adds an API key for the same claims the desk sends.
Audit trail
Mailbox and IP of Confirm or Dispute are kept for the named incident.
Vendor cabinet
Incidents, SLA quotes, disputes, and the credit-note ledger sit in one subscription.
Slack, Notion, MCP
Plus posts Slack and syncs Notion. Max adds the API and MCP for agents.